WHAT THIS PRIVACY NOTICE COVERS
The data controller is Az. Ag. Il Castellare di Tonda (referred to in this Notice as “we” or “us).
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Notice, which explains:
We have tried to keep this Notice as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in Key terms.
PERSONAL DATA WE COLLECT
When you register for any of our services, you may provide us with
When you book a hotel accommodation or other products or services from our offers, we collect data for the fulfillment of your contract with us:
When you browse our websites or use our mobile apps, we may collect:
If you book, buy or order hotel accommodation, or other products or services in our hotels, or browse our websites or use our mobile apps, we may collect:
During your stay in our hotels we may collect:
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
Other sources of personal data:
Personal data you provide about other individuals:
USING YOUR PERSONAL DATA
We use your personal data in a variety of ways, as explained below.
To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We do not sell your personal data to third parties.
MARKETING MEASURES WITH YOUR CONSENT
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email, messenger or phone. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us we will ask if you would like to receive marketing communications. We will require verification of your online contact information for marketing purposes using our double optin procedure. This will require you to activate a link sent via email; we will only send you email marketing when you have done this. You can retract your consent to our marketing communications at any time (right to object).
We verify your online contact information for marketing information once again, so we ask you, for example when registering for e-mail marketing, to confirm this in the so-called double opt-in procedure, i.e. we only send you e-mail marketing Communication when you activate via the Sent link. You can retract your consent to the marketing communication at any time (right to object e.g. by email to firstname.lastname@example.org). If you no longer wish to receive advertising via a particular channel (e.g. telephone), you should inform us of this in the same way as mentioned above as well as a retraction for all given consent for marketing purposes. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
To personalise your experience
We want to ensure that marketing communications (also online advertisement) relating to our products and services, and those of our suppliers, including online advertising, are relevant to your interests.
To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you. We use existing information such as receipt and read confirmation of e-mails, information about computers and connection to the Internet, operating system and platform, your order history, your service history, date and time you visited the homepage and products you have looked at. This analysis and evaluation helps us to better understand you as a customer and it allows us to provide you with personalised offers and services. Our aim is to make our advertising more useful and interesting for you, which enables us to offer you products and services that better meet your needs as a customer
If you do not want to receive a personalised service from us, you have the right to object your consent to us at any time by writing (e.g. email) to email@example.com. In this case, you will receive unadjusted standard advertising. Of course, you can also retract your consent to all marketing communications by us at any time or revoke your consent with effect for the future. We will update our records as soon as we can.
We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.
SHARING PERSONAL DATA WITH SUPPLIERS AND RETAIL PARTNERS
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies, security services.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes. We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
SHARING PERSONAL DATA WITH REGULATORY AUTHORITIES
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
PROTECTING YOUR PERSONAL DATA
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission , and appropriate security measures.
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will act appropriately to anonymise this data.
ABOUT COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. Please see our separate cookies policy.
LINKS TO OTHER WEBSITES
Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation’s website as we do not accept any responsibility or liability for websites of other organisations.
SOCIAL MEDIA FEATURES
Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google and Pinterest that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data. We do not accept any responsibility or liability for these features.
On our websites we use following Plugins: Facebook, Twitter and Google. If you do not want social networks to collect data about you through active plugins, you can use the “block third party cookies” feature in your browser settings. Your browser will then not send cookies to the server for embedded content from other providers. With this setting, however, other cross-page functions may no longer work except for the plug-ins.
When these plugins are enabled, your browser will connect to the servers of the social network directly as soon as you access a website of our internet presence. The content of the plugin is transmitted directly from the social network to your browser and is integrated into the website. By incorporating the plugins, the social network receives the information that you have called the corresponding page of our Internet presence. If you are logged in to the social network, you can assign the visit to your account. If you interact with the plugins, such as the Facebook ‘ like me ‘ button or leave a comment, the corresponding information is transmitted from your browser directly to the social network and stored there. The purpose and scope of the data collection and the further processing and use of the data by social networks, as well as their respective rights and settings for the protection of your privacy, can be consulted in the data protection information of the relevant networks or Web pages. You will find the links below.
Even if you are not signed in to social networks, Web pages with active social plug-ins can send data to the networks. An active plugin is used to set a cookie with an identifier each time the webpage is visited. Since your browser sends this cookie unasked with every connection to a network server, the network could in principle create a profile with Web pages of the user belonging to the identifier. It would also be possible to assign this identifier to a person again later, for example when you log on to the social network later.
Involvement Facebook Social Plugins
Involvement Google Plus Plugins
Involvement Twitter Plugins
Involvement Pinterest Plugins
On this website are further plugins of the social Network Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”) integrated. The Pinterest plugin is visible on the “Pin it-button” on our website.
Involvement Instagram Plugins
On this website are also integrated plugins of the social Network Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA (“Instagram”). The Instagram plugin is visible by the “Instagram-button” on our site.
ACCESSING AND UPDATING YOUR PERSONAL DATA AND COMPLAINTS
You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.
You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority.
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else
Please submit your request or complaint in writing to the Legal Department/Data Protection Officer at firstname.lastname@example.org.